Please read these terms carefully before using Fa-Bra services.
Introduction
Welcome to Fa-Bra.com, a UK-registered e-commerce platform that allows customers to shop from UK high street retailers and send goods to Africa via air freight.
By accessing or using our website, you agree to be bound by these Terms and Conditions.
Eligibility
Access to Fa-Bra.com is restricted to registered customers only. By registering, you confirm that you meet all eligibility requirements and agree to provide accurate and complete information.
Registration requiredAll users must create and verify their account before accessing services.
Accurate informationProvide truthful and complete details during registration.
Lost or stolen items
Fa-Bra.com will refund customers for lost or stolen items during the shipping process. Refunds will be processed in accordance with our refund policy.
InvestigationWe thoroughly investigate all claims.
Quick processingFast resolution of valid claims.
Full refundComplete compensation for losses.
Company information
Fa-Bra is a UK-registered company. All operations, transactions, and customer relations are governed under UK law.
Registered in UKFully compliant with UK regulations.
UK law governedAll transactions under UK jurisdiction.
Fees and charges
All fees and charges associated with using Fa-Bra.com, including service fees and shipping costs, are subject to change without prior notice.
It is the responsibility of customers to review current fees before completing transactions.
Service feesPlatform usage and processing charges.
Shipping costsAir freight and delivery charges.
Customer responsibility for orders
By placing an order on Fa-Bra.com, you acknowledge and agree that:
1. Product selectionCustomers are solely responsible for selecting the correct items, sizes, colours, quantities, and specifications when making a purchase.
2. Product informationAll product descriptions, images, and details provided on Fa-Bra.com are for reference only. While we strive to ensure accuracy, Fa-Bra is not responsible for any errors, omissions, or discrepancies in product information provided by third-party retailers.
3. Order accuracyIt is the customer’s responsibility to carefully review and confirm all order details before finalising the purchase.
4. Non-liability for incorrect ordersFa-Bra will not be held liable for any costs, losses, or inconveniences arising from customers ordering the wrong item(s) or misinterpreting product details.
5. Returns & exchangesIf you wish to return or exchange an item due to ordering error, such requests will be subject to the retailer’s own return policy and any applicable shipping fees.
6. Your privacy matters to usFa-Bra only collects the information needed to process your order and deliver your goods safely. We never share or sell your data.
7. Explicit user consentBy using Fa-Bra, you confirm that you are authorizing us to act as your personal shopper, purchasing items on your behalf.
Changes to terms and conditions
Fa-Bra.com reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be posted on the website and take effect immediately upon posting.
Governing law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.
UK jurisdictionAll legal matters governed by UK courts.
Legal complianceFull adherence to UK legal standards.
Fa-Bra partner listing — terms and conditions
AccuracyAll product details, prices, and descriptions must be true and up to date. If stock or availability changes, please update us right away.
Stock & availabilityOnly list items you genuinely have in stock. Customers expect fast, reliable fulfilment.
Pricing & commissionWe take a 5% commission on each order. We may adjust final selling prices (you’ll always get notice). Payouts are made on an agreed schedule (e.g. weekly).
ShippingYou cover shipping from your source to our hub, or ship directly to the customer if agreed. All goods must meet packaging, customs, and safety standards.
Quality & standardsProducts and services must meet the quality customers expect. We reserve the right to remove listings that don’t align with our standards.
PenaltiesIf items are out of stock, delivered late, or misrepresented, Fa-Bra may withhold payments to cover losses, deduct penalties, or end the partnership.
TerminationEither side can end the partnership with notice. We may act immediately if Terms are breached.
Your privacy matters to usFa-Bra only collects the information needed to process your order and deliver your goods safely. We never share or sell your data.
Contact information
For any questions or concerns regarding these Terms and Conditions or our services, please contact us. We typically respond within 24 hours.
