Fa-Bra FAQs
Frequently asked questions.
Fees, shipping, customs, delivery and refunds — the answers customers ask for most, in one place.
01What is Fa-Bra?+
UK personal shopping and delivery to Ghana, Nigeria and beyond — fast, safe, reliable.
02What are the fees and shipping costs?+
Transparent pricing: a 5% service fee on the final order price. There is no markup on retailer prices — you pay the original store price. Air freight is £19.99/kg, tracked, fast and safe. Sea shipping is best for bulk orders. A minimum weight may apply for some destinations.
03Which payment methods do you accept?+
Mastercard, Visa, PayPal, and Ghana Mobile Money (MTN, Vodafone, Airtel).
04What are the Ghana customs charges?+
Mandatory Ghana customs charges apply to phones (£45) and laptops (£65). This covers inspection and local delivery.
05How long does delivery take?+
Air: up to 7 days. Sea: depends on size and route. Pickup and home delivery are available in Ghana and Nigeria. If your destination is not listed, please enquire.
06Can I order food?+
Non-perishable food items only, securely packaged.
07How does tracking, refunds and privacy work?+
All orders are tracked. A full refund is available — see the Terms & Conditions. Your data is used only to process your order.
08How do I get help?+
Email contact@fa-bra.com or call +44 7344 359984.
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